RETURNS & REFUNDS
URSEXI.co.uk hopes you love your purchase, however, if you wish to return your order you can do so with our satisfaction
guarantee.
Unwanted goods
URSEXI.co.uk will offer a full refund, less postage costs, within 14 days – no questions asked!
If you wish to exchange the goods ordered for any reason what so ever, you can do so within 30 days of receipt.
Please note that we cannot refund or exchange unwanted items if the product has been used or the
original packaging has been broken.
Free Gifts
You will be asked to return any FREE gift received if the return of unwanted goods takes the total of your order under the qualifying amount
stated for a FREE gift.
In the event of the FREE gift not being returned with the unwanted items, URSEXI.co.uk has the right to charge the cost of the FREE gift to
the customer.
Faulty or incorrect goods
Faulty or incorrect goods should be reported to URSEXI.co.uk Customer Service Department ASAP. However, we do give you 30 days to inform us for a
full refund or exchange.
URSEXI.co.uk offers a 90 days replacement policy on all faulty products.
Please give a full description of the fault and return the item in its original box for a full refund or replacement.
Please clean items before returning.
All returned products will be tested and returned to you at your expense if they are found to be working.
Cancellations
You have the right to cancel your order within 7 days for a refund. However, if your parcel has already been despatched you will be charged for
the cost of shipping and a refund will not be made until the parcel has returned back to us. Please remember that we work on a same day despatch
system so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made.
Lingerie and sexy clothing
If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then don’t worry. We are happy to refund or exchange
items but you must follow some rules.
You will need to make sure all labels are still attached. We cannot accept items back if they have been removed unless
they are faulty.
Do try items on but please leave your underwear on!
If we feel that non-faulty items have been worn or soiled we will not issue a refund but return the goods to you at your
expense.
Returning DVDS
As stated in the EC Distant Selling Regulations, we cannot accept returns of DVDs if the seal has been opened.
Refunds
A refund cannot be issued until URSEXI.co.uk receive the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At
URSEXI.co.uk we aim to refund you within 14 days.
How to return an item
If you are returning an unwanted item please make sure you wrap the item securely. You will need to enclose a note informing us of your details,
order number and reason for return. Please also state whether you would like an exchange or refund.
We recommend that you send goods by recorded delivery as we cannot be held responsible for any loss of parcel on the way
back to us. Postage costs of unwanted goods are down to the customer.
NOTE: if returned items are damaged and not in original package NO refund will be
made.
Please send back to:
URSEXI
Returns Department
Unit 7
Park Industrial Estate
Frogmore
St Albans
Herts
AL2 2DR
If you are returning a faulty item please contact our Customer Services Department on,
0844-568-8269 for our FREEPOST address.
This returns policy does not affect your statutory rights
Other Information
The following pages also contain information and policy for URSEXI.co.uk
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